Fiesta Health

Client Onboarding Specialist (LATAM)

Remote - Contracted

Location: Remote
Job Type: Full-Time | Independent Contractor
Work Schedule: Monday–Friday | 8:30 AM – 6:00 PM EST (1-hour lunch)
Compensation: USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion of the trial. This role also offers quarterly performance bonus opportunities based on team and individual goals.

About the Role

At Fiesta Health, we believe every family deserves an incredible first experience from the moment they reach out for help. As our Client Onboarding Specialist, you'll be the friendly, dependable voice families hear from the moment they're referred to us through the moment they're enrolled and receiving services. You'll guide them step by step — answering questions, gathering information, coordinating appointments, and clearing away any obstacles — so that starting care feels simple instead of stressful. This is a phone-first role: you'll spend the majority of your day on calls with families, building trust and momentum at every stage of their journey. You'll also help us build the systems, checklists, and playbooks that make onboarding faster and easier as our team grows.

What You'll Do:

Serve as the primary point of contact for families from the moment a referral is received, guiding them by phone through every step of the onboarding journey.
Conduct proactive outreach and follow-up calls to collect the information and documentation needed to move each family's case forward (contact details, insurance information, required forms and records).
Help families understand and complete insurance verification, authorization, and documentation requirements, keeping them informed and reassured at every step.
Schedule and confirm appointments, send timely reminders, and reschedule as needed so families never fall through the cracks.
Identify and resolve barriers that could delay a family from starting services — such as insurance/payor transitions, transportation challenges, or missing paperwork — using creativity and sound judgment to find solutions.
Keep accurate, up-to-date records of every family interaction in company systems.
Help build and document repeatable outreach and onboarding processes, and contribute to training and growing the onboarding team over time.

What We're Looking For:

Fluent in English and Spanish (written and verbal) — required.
Experience in a phone-based outreach, intake, scheduling, or client/patient onboarding role, ideally within healthcare or a service-based industry.
Comfortable spending the majority of the workday on the phone with clients or families.
A natural problem-solver with strong judgment and the ability to think creatively to remove obstacles.
Excellent verbal and written communication skills, with a warm, empathetic, family-first approach.
Strong organizational skills and the ability to manage a high volume of outreach and follow-ups at once.
Familiarity with health insurance or authorization processes is a plus.
Reliable high-speed internet and a quiet, professional home office setup.

Compensation and Benefits:

USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion.
Performance bonus eligibility, paid quarterly, based on team and individual goals.
10 days of paid time off (PTO).

Growth Opportunities:
This role is expected to grow. As you help build scalable onboarding systems, you'll have the opportunity to help hire, train, and lead a small onboarding team over time.

At Fiesta Health, we believe that a diverse, inclusive, and equitable workplace is essential to our mission of delivering compassionate, high-quality care. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills—because the more inclusive we are, the better we can serve our community.

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This is a full-time, independent contractor position with a fixed schedule of Monday–Friday, 8:30 AM–6:00 PM Eastern Time (including a 1-hour lunch break). Can you commit to this schedule?*

What country and city do you currently reside in?*

Do you currently reside in a Latin American (LATAM) country?*

This position pays USD $1,000/month during the initial 3-month trial period, increasing to USD $1,500/month upon successful completion, plus quarterly performance bonus eligibility. Do you acknowledge and accept this compensation structure?*

Are you fluent in both English and Spanish (spoken and written)?*

How would you rate your Spanish language proficiency?*

How would you rate your English language proficiency?*

This role is phone-intensive: approximately 90% of the workday is spent making and receiving calls with families. Are you comfortable with this level of daily phone-based work?*

Do you have reliable high-speed internet and a quiet, professional, HIPAA-appropriate home workspace to work remotely without regular interruption?*

Do you have your own computer/laptop and headset suitable for a full-time, phone-based remote role?*

How many years of experience do you have in a phone-based customer service, outreach, intake, or client onboarding role?*

Do you have experience working in healthcare, behavioral health, or ABA (Applied Behavior Analysis) services?*

If yes, describe your healthcare, behavioral health, or ABA experience, including your role and responsibilities. If no, write N.A.*

Do you have experience with health insurance verification, authorizations, or working with managed care organizations (MCOs)?*

Describe your experience with insurance verification, authorizations, or benefits eligibility, if any. If none, write N.A.*

What is your level of experience with HIPAA compliance and handling protected health information (PHI)?*

Do you have experience using a CRM or EHR system to manage client records, outreach, and follow-up activity?*

Which CRM, EHR, or practice management systems have you used?*

This role requires a structured outreach cadence — for example, placing two calls per day for three consecutive days to reach a family — with full documentation of every touchpoint in company systems. Are you comfortable following a structured, metrics-driven outreach cadence like this?*

Describe your approach to managing a high volume of outreach calls and follow-ups across multiple clients/cases at the same time, without letting anything fall through the cracks*

This role requires resolving barriers that could delay a family from starting services — for example, an insurance/payor transition, missing documentation, or a transportation issue — often using judgment rather than a fixed script. Are you comfortable taking ownership of this kind of problem-solving?*

Are you comfortable working toward measurable daily/weekly performance targets (for example, call volume or milestones completed) as part of this role?*

Do you have prior experience training, mentoring, or leading other team members?*

What interests you about helping families access ABA services at Fiesta Health, and about being their first point of contact during onboarding?*

Please confirm that you are comfortable working independently in a fast-paced, remote environment that requires strong self-management, sustained phone activity, and continuous documentation.*

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